Filing support by system

Choose the filing system you are working with. Each support area focuses on common validation, transmission, status and correction problems rather than sending you to a software sales page.

Choose a support area

These pages are separated by filing system because AIR, IRIS, SSA wage reporting and TIN Matching use different credentials, formats and acknowledgement workflows.

AIR | ACAForms 1094-B, 1095-B, 1094-C and 1095-C filing help, XML validation and acknowledgement issues.ACA support → IRISIRS IRIS CSV, portal, A2A XML, TCC, corrections and submission-status troubleshooting.IRIS support → W-2SSA wage-reporting, EFW2 file, employer/employee data, resubmission and correction support.W-2 support → TIN MatchingName/TIN matching, legal-name and name-control issues, access and bulk-match troubleshooting.TIN support →

Start with the filing system

The same symptom can mean different things depending on where you are filing. Use the correct support area before changing data or resubmitting a file.

AIR | ACA

Forms 1094-B/1095-B and 1094-C/1095-C use IRS AIR, XML schemas, AIR business rules, and AIR acknowledgements.

IRIS

Most 1098/1099/5498/W-2G information returns use IRIS. Portal CSV and A2A XML are separate filing channels.

W-2 and TIN Matching

W-2 wage reports go to SSA. IRS TIN Matching is a pre-filing name/TIN validation service for eligible payers and authorized agents.